I had a customer recently who was having some difficulty with a replacement component for his Aqua Pour, so I thought now would be a good time to share some tips that I have learned in the 4 years that I have had mine. This goes for both the Aqua Pour and the Aqua Pour Deluxe.
Don’t fill the top tank up to the very top. The lid sits into the top tank by about an eighth of an inch and it floats. If someone pushes down on the lid, it will push the extra water out onto your counter-top.
Don’t put more water in the top tank than will fit into the lower tank. There is no rubber seal between the top of the lower tank and its lid and any excess water will find its way through there and onto your counter-top.
Any time that you replace the carbon filter or the mineral rocks, let water flush through the system a few times before you drink it. Otherwise you may taste some residue from the manufacturing of those components. My brother once had to flush his Aqua Pour through 7 times before the taste went away. It seems to have something to do with how shaken the carbon filter gets during shipping.
It’s also a good idea to wash out the two tanks every couple of months. The lower tank can get cloudy depending on how long the water sits in it. It also keeps the unit looking nice.
When to Replace the Components
The manual says to replace the microsponge pre-filter (if you use it instead of the ceramic filter) every 5 years or when it becomes permanently discolored. If you use the ceramic pre-filter, it needs to be replaced every 2 years. The carbon filter will last for 6 months and the mineral rocks are good for 1 year. I have been told by several other distributors that the carbon filter will really last for 1 year and the mineral rocks for 2 years for a family of 4. This is what I generally do. You need to make your own decision about which advice to follow.
Need a place to order them. The Nikken replacement parts are here.
The microsponge pre-filter is washable, so when it becomes discolored, which it definitely will, take it out and rinse it off under cold water. That is usually enough to take care of it. When it does get too ugly and it doesn’t get better with rinsing, then it is time to replace it. It only costs $10 so there really isn’t any point in not getting a new one. Just be aware that Nikken’s minimum shipping charge in the US is $8.50, which is a lot to pay for a $10 part. Do your best to try to combine orders or buy 3 at a time so that you don’t end up paying for 2 when you buy 1.
When you get a new sponge, soak it in cold water before you insert it into your Aqua Pour. When it is dry, it is too small for the opening, and it floats. It isn’t very effective at all floating at the top of your fill tank.
Any time that you put the sponge back in the tank, either when you have replaced it or have taken it out to wash it, air may get trapped underneath it. After it has been in for a few minutes, reach in and pull back one side to let the air out. The trapped air will prevent water from getting through. This will usually fix the problem any time that water isn’t flowing through.
Water flows very slowly through the ceramic pre-filter. It is intended for more questionable water supplies. If your water is supposedly drinkable, like a municipal water supply, then use the microsponge. It is easier to work with and water flows much faster through it. The best practice is to fill the top tank before you go to bed so that it has all night for the water to filter through. Don’t put more water in the top tank than will fit in the lower tank or you may find a wet counter-top in the morning.
If you find that the water doesn’t seem to be flowing through as well as it was, then you can try cleaning the ceramic filter. It is best to use just cold water and a soft sponge. Anything abrasive will scratch away the ceramic and eventually weaken the shell until it shatters.
When you go to install a new ceramic filter it is best to soak it in cold water overnight. Make sure that water is able to enter the filter through the hole in the bottom because a lot of air inside the dome can prevent water from getting through.
That’s everything I can think of for now. If you have any questions about your Aqua Pour or Aqua Pour Deluxe that I didn’t answer hear, then please add a comment below and I will get you an answer.