Frequently Asked Questions

FAQ Index

Q. How can I get an answer to my question?

A. Check the categories below for frequently asked questions. If your question isn’t there then submit you question in a comment at the bottom of this page. I will respond back to you as quickly as I can and I will add your question to this FAQ if I think it is something other people want to know too.

Q. How can I join your team and build my own Nikken distributorship?

A. As long as you are in one of the countries that Nikken operates in, then I would love to talk to about working together. You can visit my Nikken business website to find out more, or you can reach me at the email address at the top-right corner of this page or by commenting below.

Ordering Questions
Magnet Questions
Sleep System Questions
Water System Questions
Air System Questions
Discontinued Items – Product History

Ordering Questions

Q. Do you ship to my country?

A. I am an independent distributor for Nikken North America. As such, I can only take orders for the US and Canada. If you are not in the US or Canada then I can sponsor you as a distributor in your own country so that you can order directly from Nikken there, as long as Nikken operates in your country. Email me if you would like more information about this. My email address is at the top right corner of this page.

Q. How do I place an order?

A. On this website you can click on the picture of the item you want. If you are on a top-level page then clicking will take you to a second-level page with more information about that item. Click on the picture of the item on the second-level page and that will take you to the Nikken ordering site. There you can set quantities and add items to your cart. After you add an item you will see a light blue bar above the item with links to your cart and to check out. There is also a link to your cart at the top of the page and you can get to checkout from your cart.

Q. I am in Canada and cannot find my province in checkout.

A. When you first arrive on the Nikken order website you will be looking at US information. In the top-right corner of the page you will see an American flag and English. Click on English to open the drop-down box so that you can select the Canadian flag and either French or English. If you have already added items to your cart you will be notified that you are attempting to change your catalog. Click on the link for the Canadian Catalog. This will empty your cart. If you have too much trouble with this then just call me. My phone number is next to my picture at the top of this page.

Q. I am trying to check out and it isn’t accepting my credit card.

A. If you know that you entered your credit card information correctly and that you have plenty of credit left, then this probably has nothing to do with your credit card. You are probably trying to order an item that is out of stock, and Nikken’s ordering system doesn’t handle that gracefully at all. The best thing to do here is to either call or email me so that I can find out what the situation is with the item and see if there is another way that we can place the order for you.

Q. How long will it take for my order to arrive?

A. Nikken usually ships orders the same day they are placed or the next business day as long as they are in stock, which they usually are. Nikken is in southern California (Irvine), so if you are in the Western US then your order will probably arrive in a few days by UPS Ground. In the Eastern US it will take closer to a week. I live outside of Atlanta, GA and I usually have to wait a week for my orders. If you are in the Eastern US and ordering something small, choose US Priority Mail because it usually costs the same as UPS Ground and only takes 3 or 4 days to arrive.

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Magnet Questions

Q. What will magnets do for me?

A. I’m not allowed to answer that because to give you the answer you want would mean me making a medical claim, which is illegal. The answer that I can give you is that they won’t hurt you, so it is worth giving them a try to see if they will help. Just don’t use them if you have an implanted device like a pacemaker or something. You should also avoid them if you are in your first trimester of pregnancy, or at least check with your doctor first.

Q. How do I know if magnets will work for me?

A. Try them and see. Start with something small and inexpensive like a Kenko PowerChip. The PowerChips are great because you can use them just about anywhere on your body. Another good item to start with are the magnetic insoles, either mSteps or mStrides.

Q. Will wearing a magnetic bracelet hurt my computer?

A. I cannot say for certain because I don’t know your computer. I can tell you that I have never had a problem with my laptop. My wife’s laptop has a magnetic sleep switch that detects when the lid is closed and my bracelet sometimes triggers it. It is an annoyance but hasn’t caused any data loss. The only time I have seen any problem was at a wellness fair when one of my business partners set his laptop on the table next to the PiMag Optimizer and above the Body Energizer while they were both running. The laptop screamed and he lost the use of his DVD-ROM drive. The computer itself was fine. You aren’t likely to ever put your computer into a situation like that (especially because neither of those items are available anymore.

Q. Do I need to take off my magnets at airport security?

A. I don’t think so, but since you have to take off your shoes, jewelry, and empty your pockets, you might as well. It is better to be safe than sorry.

Q. How long can I use the magnets at a time?

A. Nikken’s magnets are not excessively strong magnets and their purpose is to supplement the natural magnetic field that you would normally be exposed to if you spent more time outdoors. How often do you need to leave this planet to reduce your exposure to its magnetic field?

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Sleep System Questions

Q. What is the correct way for the Naturest mattress topper to be positioned on my bed?

A. You sleep on the bumpy side, so it goes up. The tag on the pad goes at the head of your bed.

Q. What is the correct way for the Dream and Dream Light comforters to be positioned?

A. The tags are at the foot of the bed on the right-hand side.

Q. Will the magnets in the Naturest pad harm my laptop or other electronic device?

A. I’ve never had a problem. Just in case though, I would use a laptop on a tray so that it stays at least a couple inches away from the surface of the pad. I suggest the same thing for any other electronic device just to be safe.

Q. How long are the magnets good for in the mattress pad or comforter?

A. They should at least outlast the materials that the pad or comforter are made from. To test them I take a butter knife and make sure that a refrigerator magnet will stick to it. Then I hold the knife near one of the magnets in the pad or comforter to see if there is any amount of magnetic pull. The magnets aren’t strong enough to pull the knife out of your hand, but you should feel a little bit of pull.

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Water System Questions

Q. How often do I need to change the parts in my PiMag system?

A. The Aqua Pour and Aqua Pour Deluxe – the filter cartridge should be changed every 6 months and the mineral rocks every 12 months. The microsponge pre-filter is good for up to  5 years or the ceramic pre-filter is good for 2 years.

The PiMag Waterfall – Nikken recommends that you replace the filter cartridge every 3 months and the rocks every 12.

The wall-mounted shower systems all recommend that you change the filter cartridge every 6 months.

The PiMag sport water bottle and the hand-held shower filter should be changed every 3 months.

Q. Where can I find the replacement filter parts?

A. All of Nikken’s regular replacement parts are available online here.

Q. One of the tanks on my Aqua Pour or Waterfall is cracked. What can I do?

A. Nikken has replacement parts for the Aqua Pour and they are all very inexpensive. Actually, in most cases the shipping charge is the most expensive part of ordering these parts. They are not available online so you will need to call me so that I can place the order over the phone with Nikken. The only restriction is that you have to have ordered your Aqua Pour or Aqua Pour Deluxe from a distributor, not from Ebay or somewhere else. Nikken may ask for the original order number. If you ordered your Aqua Pour from me then I should be able to find it for you.

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Air System Questions

Q. How often do I need to change out the filter cartridges on my Air Wellness Power 5 or Power 5 Pro?

A. There is a filter change light on all of the Air Wellness units to tell you when a new filter pack is needed. If you clean the pre-filter screen regularly, every couple months, then the filter pack should last you a while. Of course it also depends on the air quality in your home. We have 2 kids who like to run in and out, open windows, a cat and 2 ferrets. With all of that, our Power 5 needs a new filter pack every 2 to 2.5 years. That’s just my experience and there is no guarantee that you will have the same.

Q. Where can I find the replacement filter parts?

A. All of Nikken’s regular replacement parts are available online here.

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